About US

Our Services

Our vision is to be a highly respected hospitality management company through exceptional leadership and sustained, controlled growth.

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Our mission is to provide our guest with the best experience possible, maintain excellent guest satisfaction and loyalty, consistently receive outstanding quality assurance rankings, and manage our hotels profitably and responsibly for our customers, the owners.

Learn about us

We are guided by the following values:

QUALITY

GUEST SATISFACTION

INTEGRITY 

Services

Property Management

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We take pride in the fact that our hotels continue to score very high in our quality assurance inspections.  this is the result of monitoring every aspect of the hotels operation and planning ahead for future needs.
* Successful new construction of franchised hotels
* Regular operation review
* Property cleanliness and safety programs
* Staff training and reviews
* Weekly payroll reviews
* Successful sale of hotel properties

Sales / Revenue Management

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We are skillful at positioning our hotels in their respective markets to maximize our RevPar. While tracking the influx of business entering our markets, we find every way to maximize our opportunity and gain market share.
* Rate & Yield Management
* Sales reporting & analysis
* Website & internet marketing
* Community involvement
* Thorough competitive analysis
* Tool to promote new business
* Are involved with our hotel brands Revenue Management programs

Facilities Management

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Our maintenance personnel are trained to maintain equipment, furnishings, grounds and the building to make sure our hotels always look crisp and new.  We want our properties to have the best curb appeal among our competitors.  
* In-Room and public area preventive maintenance programs
* Continued staff training and development
* Safety and security programs

* Project and capital improvement plans

Accounting and Financial

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We provide centralized accounting services for our hotels. This allows us to maintain lower administrative costs and establish excellent financial control of the hotel.
* Timely and accurate financial reports
* Daily monitoring of accounting reports at property level
* Payroll Processing
* Accounts Payable
* Construction contact management
* Monitoring receivables
* File sales and us tax returns
​* Monthly bank reconciliations

Food & Beverage / Events

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We open and operate restaurants and lounges in our hotels. We were able to secure and acquire a liquor license and be the first hotel in St. George, Utah to operate an onsite lounge.
* Opening facilities and acquiring licenses
* Sanitation evaluations and training

* Food, Liquor and labor cost control
* Menu Development
* Banquet and conference functions

Human Resources

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Our centralized account department allows us to be very efficient in all aspects of human resources. Our staff has a significant amount of experience in this area.
* Evaluation and administration of benefits to stay competitive
* Property & Liability insurance administration
* Personnel law compliance administration* Risk Management
* Unemployment cost control

Management Biographies

President / CEO - Rusty Townsend

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As President of B&T Hospitality Management, LLC. Rusty has overseen the development, construction and day to day operations of several hotel projects.  In 1983 Rusty graduated from Ricks College with an associate Degree, he then attended University of Nevada in Las Vegas where he received his Bachelor of Science in Hotel Administration in 1986. After graduating from UNLV, Rusty became the General Manager of a Best Western hotel. In 1988 he became the Vice President of CottonTree Management, Inc. and was instrumental in acquiring and managing 13 hotels. His duties included oversight of several general managers, payroll, accounts payable, inventories, budgets and property acquisitions. He earned the Certified Hotel Administrator in 1991. In 1994 he was appointed to the Idaho Travel Council by Governor Cecil D. Andrus and reappointed by Governor Batt and Kempthorne. Rusty's philosophy is "to take care of your staff and they will take care of you and your hotels." Rusty has worked with some of his staff for over 30 years.

Vice President - Cortney R. Liddiard (CEO - Ball Ventures, LLC)

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Ball Ventures, LLC is the partner of B&T Hospitality Management, LLC. Cortney is the Chief Executive Officer for Ball Ventures, LLC and is responsible for organizing and overseeing all of Ball Ventures' business investments. His responsibilities include all of the day-to-day management of the company as well as the analysis and negotiation of new investments and projects.  Cortney attended Utah State University where he received his Bachelor of Science in Accounting, cum laude and his Master of Accountancy with emphasis in tax.  After graduating from USU, Cortney worked in U.S Senator Orrin Hatch's office in Washington D.C. where he served on the taxation staff and was exposed to a variety of taxation issues from the legislative perspective.  He later joined and became a partner with Rudd & Company, PLLC, a large regional accounting firm, where he represented clients of accounting and taxation and provided business consolation including real estate development, finance and taxation advice.

Secretary / General Counsel - Thel W. Casper

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Thel not only serves as Secretary of B&T Hospitality Management, LLC., but is the General Counsel for Ball Ventures, LLC since January 2006.  Thel is heavily involved in the negotiation, due diligence review and documentation of new investments and projects.  Before joining Ball Ventures, he was a partner in the law firms of Holden, Kidwell, Hahn & Crapo, PPLC in Idaho Falls, Idaho and Lewis and Roca, LLP in Phoenix, Arizona. He is experienced in a variety of corporate business and property transactions including business entity formation, real property, personal property, and mezzanine financing. Thel received his Bachelor of Science in Business Finance, summa cum laude from Brigham Young University in 1988 and a Juris Doctor degree from Boalt Hall School of Law at the University of California at Berkeley in 1992. He is a member of the Idaho State Bar, the Utah State Bar, and the Arizona State Bar.

Director of Hotel Operations - Larry R. Wolf

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Larry has been in the hospitality industry since graduating from Ricks College in 1989. He stared his career as a night auditor at a 100 room Best Western in Rexburg, Idaho. He became the General Manager of the hotel in 1990. In 1993, Larry became an Operation Manager overseeing the management of three hotels in Southeastern Idaho. He earned his Certified Hotel administrator designation from the American Hotel & Motel Association in 1998. In 2006, he joined B& T Hospitality Management to help oversee the construction and opening of the Idaho Falls Hilton Garden Inn and has been an instrumental part of the company since by preparing budgets and controlling costs. Larry has committed over 20 years to the hospitality industry and has a wide range of experience in the day-to-day operations of the business and upper level management. Larry has worked with Rusty Townsend at various properties since 1987.

Corporate Director of Sales & Marketing - Revenue Manager - Angie Mago

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Angie has been in the hospitality industry since graduating from High School in 1997. She began her career as the front desk / office manager from Macks Inn Resort in Island Park, Idaho. In September 2002, Angie took a position as a front desk agent at the Ameritel Inn - Boise Spectrum. Three months after starting, she was promoted to be the Front desk Manager. In December 2003, she was promoted to be the Director of Sales at the Ameritel Inn - Boise Spectrum. In 2005, Angie became the Director of Sales for the Hilton Garden Inn Boise Spectrum which was developed by Ameritel Inn, Inc.  Her responsibilities included maintaining and developing existing accounts, prospecting for new accounts through networking and competitive research, following up promptly to any leads from Hilton Corporate, National or local accounts, understanding the property management systems, and overseeing corporate, leisure and catered events.  She also was responsible for the revenue management and keeping up-to-date on all the brand standards and initiatives. Angie joined B&T Hospitality Management, LLC in July 2011 to help ramp up the new Hilton Garden Inn in Idaho Falls, Idaho. In 2011 she was awarded the Regional Director of Sales of the year for the Northwestern and Western Canada Region for the Hilton Garden Inn and more recently she was awarded on of the recipients of the Distinguished under 40 from the Greater Idaho Falls Chamber of Commerce.​

Accountant / Human Resources - Lori Shotzman

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Lori, a Nebraska native, is a graduate of Lincoln School of commerce. She has brough 25 years of CPA firm experience to the B&T Hospitality Management team.  She began working for B&T Hospitality Management in May of 2005. Her responsibilities include a broad range of functions including Human Resources, payroll and accounts payable.

Treasurer / Controller - Todd Johnson

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Todd has been the Treasurer / Controller for B&T Hospitality Management, LLC since December 2004. He received an Associate of Applied Science degree in Nuclear Technology in 1979, a Bachelor of Business Administration degree in Accounting in 1995, a master of Business Administration degree in 2009, and is a Certified Public Accountant, licensed in the State of Idaho. He brings extensive job experience in job costing, HR management, insurance and benefit plans, project scheduling, subcontracts administration and purchasing and financial statement preparation.​

Assistant Controller - Tanner Townsend

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Tanner earned his associate degree at Utah State University. He then graduated cum laude from Utah Valley University where he received his Bachelor of Science degree in Accounting. He continued on to the University of Utah where he received his Masters of Accountancy Degree with an emphasis in Financial/ Audit. Tanner is a Certified Public Accountant, licensed in the State of Utah. He has held variety of positions in the hospitality industry and has experience with many different Hospitality brands. Tanner's responsibilities include assisting in the day-to-day operations, financial statement preparation, and project development.

Corporate Engineering & Facilities Manager - Scott Fisher

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After graduating from air-frame power-plant mechanic and flight school in 1989, Scott decided large building mechanical and electrical was a better fit. In 1998 he earned and became a Certified engineer of Operations designation from the American Hotel and Motel Association. Scott join B&T Hospitality Management in 2007 to help open the Hilton Garden Inn in Idaho Falls, Idaho. Scott has worked with Rusty Townsend at various properties since 1989.

Properties

Hilton Garden Inn Idaho Falls

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700 Lindsay Blvd. Idaho Falls, ID 83402
(208) 522 - 9500

 * 119 Rooms

* Located along the Riverwalk / Snake River
* Easy on and off access to I-15 & Hwy 20

* Bus Parking for Tour Groups
* About 2500 square feet of meeting space 
* Amazing outdoor terrace
* Onsite Catering

AWARDS
2012 - Hilton Garden Inn Hotel Success Award
2013 - Hilton Garden Inn Hotel Success Award
2015 - Greater Idaho Fall Chamber  Business of Distinction Award​

Candlewood Suites Plano East

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2401 E. President George Bush Hwy Plano, Texas 75074
(241) 474-2770


*92 Suites

*Easy on and off access George Bush Hwy & 75 Exchange
* Located near major Tech Companies (Plano, Richardson & Garland)
* Onsite Laundry
* Complimentary Shuttle to local offices

AWARDS
​2014 - Best of the Best IHG Award​​

Home2Suites Idaho Falls

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1160 Whitewater Dr. Idaho Falls, ID 83402


*91 Suites
* Located steps away from the Central Valley Water trail in Snake River Landing

Board Room / Small Meeting Room
* Indoor Heated Saline Pool* Your Home away from Home

AWARDS
2017 - RevPas Highest Growth Index Merit Award

2017 - Digital Key Top Performing Hotel​​

Hilton Garden Inn Clarksville

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290 Alfred Thun Rd. Clarksville, Tennessee
(931) 647-1096


* 111 Rooms

*Easy Access to I-24
* 2700 square feet of meeting space
* Onsite catering
* Located adjacent to Clarksville Corporate Business Park

Hyatt Place Lehi

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3700 N. Outlet Parkway Lehi, UT 84043
(385) 345 - 8300

* 131 Spacious Rooms
* Easy on / off access to I - 15* Located in the heart of Silicon Slopes
* 2600 Square feet of meeting space
​​​

Courtyard by Marriott Fayetteville

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600 Van Asche Dr. Fayetteville, AR 72703

(479) 571--4900


* 114 Rooms

* Located on one of the many running / biking trails 

* 1573 square feet of meeting space
* Short drive to Donald W. Reynolds football stadium
* Short drive to Bud Walton basketball arena
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Residence Inn by Marriott Gilbert

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3021 E. Banner Gateway Dr. Gilbert, AZ 85234
(480) 699-4450


* 100 Suites

* Mini putting green

* Walking distance to Banner MD Anderson Cancer Center
* 1060 square feet of meeting space


AWARDS
2018- Silver Award 

(GSS scores on intent to recommend by guest)

Hilton Garden Inn Lehi

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3150 N. Hotel Loop Lehi, Utah 84043

(801) 341-6333

*5 Stories - 132 Rooms
* About 3,000 Square feet of meeting space

* Onsite Catering
* Located in the heart of Silicon Slopes​​​​

Hilton Garden Inn Boise Downtown

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348 S. 13th. Street Boise, Idaho 83702

(208) 342-7000

*5 Stories - 132 Rooms
* About 4,000 Square feet of meeting space

* Onsite Catering
* Excellent location near many prominent offices, restaurants and the Boise Convention Center

Tru by Hilton Idaho Falls

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680 Lindsay Blvd. Idaho Falls, Idaho 83402
(208) 522-8500

* 4 Stories - 92 Rooms
* Workspace in guestrooms and lobby
* Modern fitness center & pool
* Lobby game area with media wall

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Hyatt Place - Fayetteville Arkansas

We are excited to have our hotel portfolio growing and be able to offer more choices to our valued guest.

Fall 2020

* 107 guest rooms

* 1,800 square feet of meeting space

* Indoor pool

We are excited to be adding another property in Fayetteville Arkansas the home of the Razorbacks.

Contact Us

Ready to learn more about us and our properties? We'll be happy to help!

B&T Hospitality Management LLC

901 Pier View Dr Suite 204, Idaho Falls, Idaho 83402, United States

(208) 535-3408

Office Hours

Monday - Friday 8am -5pm  MST

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